Acv41 Privacy Policy — User Information Protection
This Privacy Policy explains how acv41 collects, uses, stores, and protects the personal information of Malaysian users. We are committed to ensuring your data is managed responsibly and securely.
Last updated: January 2026
1. Information We Collect
When you register or use the acv41 platform, we collect certain categories of information to ensure our services run smoothly, securely, and are appropriate for users in Malaysia. The following are the types of information we may collect:
Personal Account Information
- Full name, date of birth, and IC or passport number (for KYC identity verification purposes).
- Registered email address and mobile number.
- Current residential address, if required for additional verification.
Device & Browser Information
- Device type, operating system, browser version, and IP address.
- Access log data including login timestamps, pages visited, and session duration.
- Mobile device identifier if you are using the acv41 app.
Payment Information
All transactions on acv41 are conducted in Malaysian Ringgit (RM / MYR). We record deposit and withdrawal history, payment methods used (FPX, Touch 'n Go eWallet, etc.), and transaction status. Full card numbers and sensitive banking details are not stored directly by acv41 — payment processing is handled by payment providers that comply with industry security standards.
Cookies & Usage Data
Acv41 uses cookies and similar tracking technologies to enhance the user experience. Usage data collected via cookies includes language preferences, login status, and browsing patterns within the platform. This information helps us display relevant content and ensure the platform functions correctly.
2. Purpose of Data Use & Cookie Management
Acv41 uses collected information solely for platform operations, account security, and improving the user experience. Below are the specific purposes for which data is used:
- Identity verification (KYC): Verifying that users meet the minimum age requirement and preventing fraud.
- Transaction processing: Verifying MYR deposits and withdrawals, and ensuring the financial security of users.
- Account communications: Sending important notifications such as account verification, security updates, and transaction alerts to your registered email address.
- Platform improvement: Analysing aggregated usage patterns to improve interface design, loading speed, and usability on mobile devices.
- Legal compliance: Meeting applicable Malaysian legal requirements, including prescribed reporting and verification obligations.
Cookie Management
You can manage or block cookies through your browser settings. However, blocking all cookies may affect certain acv41 platform functions, such as login session retention and display preferences. Session cookies are deleted automatically when you close your browser, while persistent cookies are stored for a set period to improve the experience for returning users.
3. Data Storage & Security
All personal information of acv41 users is stored on servers protected with industry-standard SSL (Secure Socket Layer) encryption. Access to the user database is restricted to authorised personnel only and secured with multiple layers of authentication.
Acv41 retains user account information for as long as the account remains active or as required for legal and operational purposes. When an account is permanently closed at the user's request, personal information that is no longer needed will be deleted or anonymised within a reasonable timeframe, except for data that must be retained for legal compliance purposes.
While we implement appropriate technical measures to protect your data, no system can guarantee absolute security. Users are also responsible for keeping their passwords and login credentials confidential.
4. Sharing Information with Third Parties
Acv41 does not sell, rent, or disclose users' personal information to third parties for advertising or commercial purposes. However, there are certain circumstances in which information may be shared with relevant third parties:
- Payment service providers: Transaction details required for processing are shared with FPX, Touch 'n Go, or the relevant bank solely for payment processing purposes in MYR.
- Game software providers: Technical data required to run live casino games or virtual games may be transmitted to third-party software providers that comply with data security standards.
- Legal requirements: acv41 may disclose information to Malaysian authorities or law enforcement bodies when required to do so under applicable law.
- Fraud & security: In cases involving fraud investigations, money laundering, or security threats, relevant information may be shared with the appropriate parties for protective purposes.
All third parties that receive acv41 user data are bound by confidentiality agreements and are required to comply with appropriate data protection standards.
5. User Rights, Policy Updates & Contact Us
User Rights Over Personal Data
As an acv41 platform user, you have certain rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold in relation to your account.
- Right to Rectification: If your personal information is inaccurate or out of date, you can request that we update it. Some details can be updated directly through your acv41 account dashboard.
- Right to Erasure: You may request the deletion of your personal information by closing your account. However, certain data may need to be retained for a specified period for legal or operational purposes.
- Right to Object: You may object to the processing of your information for specific purposes, subject to the conditions set out.
Privacy Policy Updates
Acv41 reserves the right to amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or platform security enhancements. Users will be notified via an in-platform notice or registered email when material changes occur. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy.
How to Contact Us
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact the acv41 team at:
- Email: [email protected]
- Response time: Within 24 hours on business days (Monday–Sunday).
For general account or platform enquiries, you may also refer to the acv41 FAQ page which covers answers to most common questions.
Your Privacy Is Our Priority
The acv41 platform is designed to deliver a safe entertainment experience for Malaysian users. Register an account today and enjoy your games with confidence, knowing your data is handled with care.